BUFFALO, N.Y.--(BUSINESS WIRE)--GEICO associate Emily Lynch has the golden touch. As a customer service representative at the company’s Buffalo, New York, regional office, Lynch takes calls from ...

When a customer service representative answers the phone, the customer should be able to hear a smile in the representative's voice. The service associate gives her name, thanks the customer for ...

Home Depot is letting go of a traditional store feature and introducing a new customer support system. The retailer is ...

Building an effective customer service program starts with the attitudes of your customer service representatives. Customers are more likely to respond in a positive way when your customer service ...

In the rapidly evolving retail landscape, where e-commerce and digital experiences dominate discussions, the importance of brick-and-mortar stores remains undeniable. A significant portion of shopper ...

Starbucks is offering its baristas up to $1,200 in annual bonuses and shifting to weekly pay as the coffee chain pushes to boost sales and improve customer service. The company said Thursday that the ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. That’s the question we asked more than 1,000 consumers ...

This article is part of our new editorial package, The Future of Shopping, in which we predict how the retail landscape will be shaped over the next decade. Click here to read more. Piles of unfolded ...