ALEXANDRIA, Va. - Anyone who lives, works or plays on an Installation Management Command installation has an opportunity to give feedback on the services and programs they receive, thanks to a new ...

HEIDELBERG, Germany -- People who have taken customers surveys only to be left wondering if anyone paid attention to their feedback can rest assured if you take the Installation Management Command ...

A powerful tool in engineering product design as well as Information Technology is what is known as the Voice of Customer (VOC) assessment [5]. While there are many different tools associated with ...

In Field of Dreams, the voice in the cornfield tells Ray Kinsella, "If you build it, they will come." That may work in the movies, but if you want customers to keep coming back, you need a product or ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Sep 04, 2014, 12:41am EDT Oct 18, 2014, 09:33pm EDT This ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

The future of ambulance and EMS reimbursement looks to be heading toward the same payment method that is common among physicians. Bonuses or incentive pay is typically based on performance that is ...

After asking his satellite company to change his TV service from wired to wireless, Scott M. Broetzmann spent months trying to get the job done. First, technicians failed to show up for scheduled ...