The concept of artificial intelligence improving emotional intelligence might sound like a paradox. A coded algorithm is not the most natural supplement to human empathy, after all. However, customer ...

Microsoft's MSFT Dynamics 365 suite is emerging as a significant growth driver that could propel the stock higher, with the ...

Building a case for cloud-native apps could mean building a case for better customer experiences. Becoming digital-first is no longer a nice-to-have for companies — it’s a must-have for survival. As ...

Customer analytics tools have always been at the forefront of adoption in the business intelligence space – and given the importance of customers in revenue generation, it is unlikely this situation ...

Nicastro: How can organizations use machine learning to deliver solid customer experiences? Kingstone: Cognitive and self-learning systems as well as the data that drives them play an increasing role ...

SAN MATEO, Calif.--(BUSINESS WIRE)--SnapLogic, a leader in generative integration, today announced that Aptia, a specialist tech-enabled administration partner for the highly complex space of health, ...

Oracle on Wednesday is rolling out the first batch of its promised applications powered by Adaptive Intelligence, starting with customer experience tools. The Adaptive Intelligence applications blend ...

Salesforce spent approximately $50 million in cash, net of cash acquired, to buy Assistly, Salesforce said Wednesday. Assistly offers cloud-based "instant customer service help desk applications" that ...

Like virtually every other major tech company, Microsoft is currently on a mission to bring machine learning to all of its applications. It’s no surprise then that it’s also bringing ‘AI’ to its ...

Eight years ago, the apps Super Monkey Ball and Bejeweled were all the rage with smartphone users of all ages. They were bestsellers among the 500 offerings available when Apple launched its App Store ...