Planteneers broadens its customer service and applications technology team with the launch of its Plantbaser online platform and upcoming pilot plant facility in Aurora, Illinois to better meet the ...

SAN MATEO, Calif.--(BUSINESS WIRE)--SnapLogic, a leader in generative integration, today announced that Aptia, a specialist tech-enabled administration partner for the highly complex space of health, ...

Salesforce's AI Day will have a lot more information to share, but here's a tasty appetizer from one senior exec. Salesforce later today will unveil a slew of product and strategy announcements at a ...

AI customer service can be a game-changer, but balancing automation with human touch is critical to avoid disconnection and maintain loyalty. Artificial intelligence (AI) has become a game-changer for ...

Microsoft is rounding out its Dynamics CRM (customer relationship management) product by acquiring Parature, maker of cloud-based software companies can use to create self-service portals for ...

One of the obvious uses of generative AI is customer-facing chatbots. If you’ve ever had a frustrating interaction with a chatbot that is not particularly helpful, take heart because, with tools like ...

Revuze today announced that it has been included as a Major Player in the IDC MarketScape: Worldwide Voice of the Customer Applications 2025–2026 Assessment. In this IDC MarketScape, Revuze is ...

The new software builds on the "Service Cloud" applications the company debuted in January and which now have more than 8,000 customers, said Kraig Swensrud, product marketing vice president at ...

Salesforce spent approximately $50 million in cash, net of cash acquired, to buy Assistly, Salesforce said Wednesday. Assistly provides cloud-based "instant customer service help desk applications" ...

CHIPPEWA FALLS, WI – 12/14/2022 – Scott Vavra will assume leadership of Darley’s Pump Customer Support and Applications Engineering Team effective January 9, 2023. “We are thrilled Scott has joined ...