SAN FRANCISCO--(BUSINESS WIRE)--PagerDuty, Inc. (NYSE:PD), a global leader in digital operations management, today announced it has updated PagerDuty for Salesforce Service Cloud on Salesforce ...

LAS VEGAS--(BUSINESS WIRE)--KNOWLEDGE16 – ServiceNow (NYSE: NOW), the enterprise cloud company, today unveiled a new application that connects departments, systems and workflows to transform the way ...

Ten years from now, no doubt we’ll look back at our time and find it unbelievable that enterprise applications were built with so little disposition to communicate with the outside world. But thanks ...

Customer service is almost by definition perilous. Tensions are usually running high, which usually means most organizations are potentially only one or two missteps away from losing a customer. But ...

Forbes contributors publish independent expert analyses and insights. I am an entrepreneur using AI to make public info easy to understand. For companies that are looking for a practical AI ...

PagerDuty, a provider of digital operations management, has updated PagerDuty for Salesforce Service Cloud to help companies instantly update service agents and stakeholders of customer-impacting ...

In the gaming industry, a domain characterized by perpetual innovation, the imperative to facilitate sublime player experiences is paramount. Artificial Intelligence (AI), with its proven ability to ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Individuals and brands alike were impacted at the outset of the pandemic, as customers tried ...

What's the fate for customer service and support agents, particularly? One analyst firm says, "Yes, generative AI will replace customer support agents." Gartner released a prediction this week that ...