Verint Systems Inc. (VRNT) reported its FQ4 2023 financial results on March 29, 2023, beating both expected revenue and EPS estimates. The company provides customer and stakeholder engagement software ...

Gartner has just been published its latest edition of "Magic Quadrant for Social CRM" -- and with it, the challenges facing vendors in this space have finally been articulated. Not least of those ...

Forbes contributors publish independent expert analyses and insights. Tony Bradley covers the intersection of tech and entertainment. The pace of technological innovation has significantly raised ...

Increasing attention to suspicious-seeming transactions has led to some people suddenly losing access to their bank accounts. The reasons are often a mystery. By Tara Siegel Bernard and Ron Lieber ...

As a result of the pandemic, extraordinary customer service is no longer an option. It is a requirement for business survival in a digital-first world where customers expect brands to deliver instant ...

Fluctuations in demand and volume are creating challenges in the logistics and supply chain management sector, a new study has found. According to a poll of logistics industry leaders, 82% of ...

Opinions expressed by Entrepreneur contributors are their own. Phone services, particularly call center customer services, have lagged behind the growth of the technology sector. As technology trends ...

Opinions expressed by Entrepreneur contributors are their own. Every entrepreneur should be intensely focused on his or her prospective customers. The ability to find a customer, sell your product or ...