Henry Hoenig has three decades of journalism experience as a news and economics editor in the U.S. and Asia, handling coverage of global commodity markets and Asian equity markets. He previously ...

Every customer your business interacts with has unique needs, tastes, budgets, and more. So, it doesn’t make sense to treat all your customers alike. A marketing campaign that tries to speak to your ...

Strong customer analytics are the foundation of consumer trust and today SAS, a global leader in data and AI, announced it ...

Data mining has become indispensable for dividing heterogeneous customer bases into coherent groups and for nurturing long-term relationships through targeted engagement. Unsupervised learning methods ...

Google’s newest model brings deeper reasoning, multimodal intelligence and agentic automation—resetting expectations for what AI delivers for CX. The latest news in the generative AI model race came ...