It’s a new year. Time to reconsider our priorities, set better goals and achieve more. Perhaps your priorities are similar to last year, but you want to make more progress toward your customer ...

Georgia Power, the state's electric utility serving 2.8 million customers, focuses on improving and enhancing the customer experience throughout its business. The company works with many businesses of ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Ally Zwahlen Online ...

Within the franchising industry, the bedrock of success is the unwavering loyalty and trust of customers. Much of a company’s business tends to come from its existing customers, so it's important to ...

Customer retention today is considered a critical factor of success and is more important than mere transactions to building lasting relationships and loyalty. Acquiring a new customer can be ...

The modern business landscape demands that companies prioritize customer satisfaction to stay competitive. This article discusses six actionable strategies to foster a customer-centric culture within ...

Join us for an exciting webinar on how to boost customer satisfaction and make the most of your grid investments! We'll dive into practical strategies for creating a winning customer engagement and ...

In the business world, going after "low-hanging fruit"—the easily attainable yet impactful strategies that can make a significant difference in your business trajectory—is a great way to earn some ...

DALLAS--(BUSINESS WIRE)--The 2024 Pharmacy Benefit Manager Customer Satisfaction Report published by Pharmaceutical Strategies Group (“PSG”) disclosed low satisfaction and demand for change in the ...

Recruiting new customers costs seven to nine times as much as it does to keep current customers from leaving. Besides the obvious foregone revenue, dissatisfied customers are not going to recommend ...

The average monthly electric bill continues to climb, and new data suggests JEA customers are feeling the strain.