Air Canada plans to test out a pilot project it says could alleviate the airline industry’s lengthy complaints backlog that ...

Intercom plans to expand Fin beyond customer service into sales and marketing—positioning it as a direct competitor to ...

SAN JOSE, Calif., Feb. 24, 2026 (GLOBE NEWSWIRE) -- Today Zoom Communications, Inc. (NASDAQ: ZM) unveiled Zoom Virtual Agent 3.0 (ZVA), the next evolution in agentic automation. ZVA introduces a new ...

LAS VEGAS, March 26, 2025 /PRNewswire/ -- Zendesk, a pioneer in Agentic AI-powered service, announced today at its annual Relate conference the launch of the Zendesk Resolution Platform, aimed at ...

Entertainment companies are very different when it comes to their complaint, request and troubleshooting practices. How a platform handles these interactions can make or break a user’s loyalty – ...

Zoom's latest virtual agent release targets organizations ready to move beyond basic chatbot interactions toward fully automated, cross-system customer resolution. Zoom Communications unveiled Zoom ...

The wise Benjamin Franklin once said: "Lost time is never found again." Our time is precious, and spending it waiting for a contact center agent to find the information needed to resolve an issue is ...

Like a great marriage, primary banking relationships take work to maintain, and when one partner starts taking the other for ...

TROY, Mich.--(BUSINESS WIRE)--More than one-fourth (29%) of bank customers and 22% of credit card customers have experienced some instance of fraudulent activity on their accounts in the past 12 ...

MoveSafe Relocation has expanded its customer service team and established documented response time commitments. Phone calls ...

Tim Chang is Global Vice President and General Manager of Application Security for the Cyber Security Products business line at Thales. Every holiday season can push digital retail systems to their ...