Customer relations are the foundation of any business. The more impact a client has on your business, the more you should invest in client relations and account management itself. The B2B IT service ...

From the spirited Hall of Flowers event in Santa Rosa, California, the clear trajectory of cannabis‘s influence in mainstream pop culture is increasingly evident. Yet, beneath the surface, many brands ...

Marketing, customer service and customer engagement professionals looking for a big payday may have to wait a bit, as pay increases for these professionals have dwindled since the start of the year ...

At Boland Equipment Rentals (BER), customer service isn't a "nice to have." It's a "must-have." "As a small company, we are able to capitalize on our relationships with our customers. As they grow and ...

"When was the last time your communications team joined your customer success meeting?" This question often startles executives when I pose it at industry events. The blank stares or hesitant ...

Learn how to choose and implement flexible CRM software for your small business and which systems might work best for your company.

TROY, Mich.: 1 Aug. 2024 — Overall satisfaction with wireless provider call centers has increased 13 points (on a 1,000-point scale) from a year ago, according to the J.D. Power 2024 U.S. Wireless ...

Peraton has announced the appointment of Mara Motherway to its executive leadership team as senior vice president, Government and Customer Relations. Motherway will report to Mike King, Peraton’s ...

Expanding on its role in supporting technology-backed advancements and encouraging secure digital transformation in line with ...

The findings are the latest example of how the notion of a single price is breaking down in the digital age, a trend economists say could be pushing up some prices. By Ben Casselman The penalty was ...