In software engineering, professionals often use agile software development and continuous integration methodologies in order to improve efficiency. That being said, the product team also needs to pay ...

Sonos today announced a series of new commitments that are meant to demonstrate the company's "renewed focus" on software quality and customer experience. The announcement and an accompanying video ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Customer journey analytics software aims to help businesseses understand, optimize and personalize every step of the customer experience. By aggregating and analyzing data from touchpoints across both ...

Multiple studies and opinion surveys performed across industries agree: It’s more cost-effective to retain existing customers than it is to acquire new ones. Knowing this, many business leaders devote ...

Growing a brand presence requires understanding the customer and putting their needs first. Customer advocacy transforms customers into brand advocates willing to vouch for and promote products and ...

A CRM (customer relationship management) is a single software platform that allows businesses to manage and monitor customer relationships with both current and potential customers. With a good CRM, ...

House of Quality is a summary diagram that is used as part of a structured approach to transform your voice of customer ...

Quality affects a company in a variety of ways, from productivity and profitability to customer satisfaction and public perception. In addition, quality affects the overall operating costs of a ...

NOTTINGHAM, England--(BUSINESS WIRE)--Ideagen has been named as one of the top quality management software solutions in two critical software industry reports from Gartner Digital Markets. This double ...

AUSTIN, Texas--(BUSINESS WIRE)--Idera, Inc. (“Idera”), a global leader in B2B software development and productivity solutions, today announced the launch of Sembi, a multi-brand entity created to ...

CRMs offer a lot of benefits, but you get the most out of them by matching the tool to the job. In this article, we lay out the benefits and point out some top contenders. CRM tools come with a lot of ...