Kroger is expanding its discount program for customers who receive government assistance, offering savings on fresh fruits ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Fast Company Executive ...

In the retail ecosystem, securing and cultivating customer loyalty is not just a strategy; it's a vital lifeblood for sustained growth. With the cost of acquiring new customers outstripping the ...

For ages, customer loyalty programs meant you got a little punch card to tally your purchases so you could eventually be awarded with a free coffee, car wash or sandwich. In the early 1980s, American ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There is a difference between a repeat customer and a loyal ...

For marketers interested in gathering more impactful, strategic input from customer executives, customer advisory boards are the proven way to go. While there are many mediums for collecting customer ...

We asked brands from different industries to share their stories about how VOC programs have helped impact their products, services and business. If you’re on your way to building your first voice of ...

My father is an avid tennis player. After he moved into a senior living center, he volunteered to organize tennis lessons for the residents. Since I am also a competitive tennis player, he called me ...

A compelling loyalty and rewards program can be a significant differentiator in the competitive financial services landscape. These programs can improve customer retention at neobanks, add more value ...

McLaren makes fast cars. With the right tires, the 720S can reach 60 miles per hour in an incredible 2.39 seconds, and hit 212 miles per hour. But you can’t exploit the full potential of your McLaren ...