CHICAGO--(BUSINESS WIRE)--dunnhumby, the global leader in customer data science, today released a special edition of the dunnhumby Retailer Preference Index (RPI), designed to determine which ...

EEOC sued Mid-Michigan for alleged race discrimination and retaliation under Title VII of the Civil Rights Act of 1964. “Customer preference is not a defense to race discrimination,” EEOC Regional ...

Analyzing customer data to predict future purchases can be hard. And it doesn’t help that most companies focus far too often on preference data to anticipate what customers will want next. Companies ...

Jai Rawat is the cofounder & CEO at Zinrelo, a loyalty platform with a holistic approach. He is a successful entrepreneur & business mentor. In today's hyper-connected digital landscape, data has ...

Building customer trust is not just about making a sale — it's about establishing a solid foundation for a long-lasting relationship. When building strong client relationships, trust is the first and ...

Customer service can often be viewed as the “kicker” to an organization’s “football team.” It may not be the most glamorous or noteworthy position, but when the game is on the line with time expiring, ...

SEATTLE--(BUSINESS WIRE)--More than half of Americans (52.4%) are optimistic about the future of customer service, anticipating improvements brought about by the integration of artificial intelligence ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. There’s nothing quite like the personal touch of a knowledgeable customer service agent when ...

A Black certified nursing assistant for a Michigan home care company alleged she was not assigned certain patients because ...