This year’s award winners, Brenntag and e&, will be recognised at CX Summit EMEA Brenntag, a global leader in chemicals and ingredients distribution, has been selected for embedding customer obsession ...

CAMBRIDGE, Mass.--(BUSINESS WIRE)--Forrester (Nasdaq: FORR) today opened the call for nominations for its 2025 Customer-Obsessed Enterprise Awards. Open to organizations headquartered in Asia Pacific, ...

Customer-obsessed companies, defined as those that consistently put customers at the center of their leadership, strategy, and operations, outperform peers in profit growth (33 percent higher), ...

Shift your organizational priorities and operations to be more customer focused Your email has been sent Today’s tech executives are operating in a rapidly changing market compared to where they were ...

For customers, the experience your brand offers is just as important as the product. Eighty percent of customers now consider their experience with a company to be as important as its products. Think ...

Customer service and business development used to be primarily a function of marketing and sales professionals. But increasingly the finance department is engaging with customers, and the CFO is ...

The idea of being “customer-centric” is percolating throughout businesses in every industry. Why? Because the research shows businesses that put the customer at the center of everything -- from ...

LONDON--(BUSINESS WIRE)--Forrester (Nasdaq: FORR) today announced that Nedbank Retail and Business Banking is the winner of its Europe, Middle East, and Africa (EMEA) 2024 Customer-Obsessed Enterprise ...

Nedbank Retail and Business Banking to be recognised at CX Summit EMEA The bank has been selected as the winner for investing in, designing, and delivering a robust customer obsession programme that ...