As electric utilities go, Vermont’s Green Mountain Power (GMP) is not very large, serving 265,000 residential and business customers across the state, with annual revenues of $640 million. Yet the ...

Morton's, a well-known American steakhouse chain, delivered a steak to a customer timed to when his plane landed at an airport after he had asked for one in a tweet. While the act garnered headlines ...

If you want to develop customer experiences that keep shoppers coming back again and again, you need to look to your employees. High customer expectations have encouraged many brands to follow a ...

The Fast Company Impact Council is an invitation-only membership community of top leaders and experts who pay dues for access to peer learning, thought leadership, and more. BY Melissa Puls Let me ...

As technology aimed at supporting customer engagement has evolved, each new development has promised greater intimacy and warmth—like a corner store where the proprietor knows your name—but has often ...

You can tell within seconds if a person or business is obsessed with itself or obsessed with its customers. To the trained eye, the signs are obvious and only one type will succeed in the long run.

The old adage, “the customer is always right” is no longer enough. The 2018 retail customer is always on, and that reality is forcing physical retail brands to raise the customer experience bar across ...

And the Winners of the CRM Watchlist 2014 are.... CRM Watchlist 2014: For the 1st time ever: The Watchlist Elite, Part I CRM Watchlist 2014: For the 1 st time ever: The Watchlist Elite, Part II CRM ...

For startup founders, passion for the product comes naturally. You’re probably your first customer, and so it’s easy to build something that you think customers will want. But when it comes to growing ...

Travel advisors are a thing of the past, right? Maybe not. With shifting customer demands, an obsession-based strategy could be the answer. Geraldine Blanchard is obsessed. In a good way. As the owner ...

SALT LAKE CITY--(BUSINESS WIRE)--InMoment®, the leading provider of Experience Improvement (XI)™ solutions, is celebrating that Elizabeth Killinger, Executive Vice President, NRG, has been honored ...

Opinions expressed by Entrepreneur contributors are their own. Morton’s, a well-known American steakhouse chain, delivered a steak to a customer timed to when his plane landed at an airport after he ...