Oracle announced it has updated Oracle Service to embed data from Oracle Unity Customer Data Platform (CDP), helping customer service agents gain a complete view of the customer, improve agent ...
New generative AI-powered capabilities in Oracle Fusion Cloud Customer Experience (CX) help service agents, field technicians, and customers solve issues faster "To create outstanding customer ...
Oracle Corp. is jumping on the generative artificial intelligence train with the addition of dozens of new capabilities designed to help organizations boost productivity in areas such as customer ...
Having rolled out artificial intelligence agents across most of its Fusion Cloud Application Suite, Oracle Corp. today is making it possible for customers to create their own. The new AI Agent Studio ...
Oracle introduces new AI agents and generative AI features in Fusion Cloud Sales to enhance sales engagement and productivity. Key capabilities include AI-generated emails, automated activity ...
It’s one thing to attend a user conference. It’s another to spend 3-hours after the event conversing, in-depth, with a customer who’s taking on a major transformation effort that will be anchored with ...
New AI-powered capabilities in Oracle Fusion Cloud Service and Oracle Fusion Cloud Field Service promise to automate around-the-clock customer care. Aiming to deliver end-to-end service automation, ...
eSpeaks host Corey Noles sits down with Qualcomm's Craig Tellalian to explore a workplace computing transformation: the rise of AI-ready PCs. Matt Hillary, VP of Security and CISO at Drata, details ...
Analysts view Oracle’s move to agentic apps as a step toward full-process automation, but caution that ‘supervised autonomy’ and ROI clarity will define adoption. Oracle is recasting its Fusion Cloud ...
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