Real-time interaction management (RTIM) is reshaping the way brands think of customer journey orchestration. RTIM makes a previously unheard of level of real-time personalization possible. With RTIM, ...

NEW YORK--(BUSINESS WIRE)--Smart Communications™ announced today that it has been named a ‘Leader’ in the first-ever Aspire Leaderboard for Interaction Experience Management (IXM). The launch of ...

Learn more about customer interaction at CRM Evolution 2022. See more videos from CX Connect 2021 on the CRM YouTube channel. Read the complete transcript of this clip: Daniel Ziv: Now let's dive into ...

NEW YORK--(BUSINESS WIRE)--Macquarie Capital, the corporate advisory, capital markets and principal investing arm of Macquarie Group, today announced that it has appointed Christopher Hieb Managing ...

Talisma has released a new version of its Customer Interaction Management suite, Talisma CIM 7.0. The software integrates multiple communication channels, including e-mail, chat, Web self-service and ...

As someone who has conversations with businesses about digital transformation every day, I hear one question come up more than any other: Where do we start? It’s a deceptively difficult question to ...

BALTIMORE, MD, June 15, 2017 (GLOBE NEWSWIRE) -- Signal Hill today announced the publication of its Customer Interaction Management (CIM) Platform and Adjacencies Landscape, an overview of the CIM ...

Avaya has released new and enhanced products for its Customer Experience Interaction Management portfolio, enabling companies to serve more customers through more channels while providing a ...

CLEARWATER, Fla., April 02, 2019 /PRNewswire-PRWeb/ -- Data Age Business Systems, the developers of PawnMaster and Buy/Sell Plus, are proud to announce their partnership with Podium, the leading ...

North American Customer Relationship Management Market · GlobeNewswire Inc. Dublin, Nov. 27, 2025 (GLOBE NEWSWIRE) -- The "North America Customer Relationship Management Market Report by Platform Type ...

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Walt Disney once said about movies, "Do what you do so well that they will want to see it again and bring their friends." The famed animator's quote can also be applied to customer service. If a ...