Customer data platforms (CDPs), which historically acted as storage and cleanup tools, are turning into something more ...

Leading companies are adopting digital customer hubs that connect data, AI and automation to drive insight-based sales action ...

ServiceNow Inc. today introduced a new customer relationship management platform and two tools that will make it easier for customers to use artificial intelligence agents. The software maker detailed ...

Inbound marketing and customer relationship management platform HubSpot Inc. today introduced Breeze, the company’s artificial intelligence. It underlies the entire customer solution for go-to-market ...

Over the next few days, Google Cloud will lay out its latest innovations in a future powered by artificial intelligence (AI) at the company’s Next ‘25 conference in Las Vegas. While largely focused on ...

Today’s companies demonstrate remarkable ingenuity in increasing their efficiency by focusing on key aspects such as client relationship management (CRM) and sales processes. As an entrepreneur, I’ve ...

Using data to make business decisions is no longer a luxury; it’s an expectation. For companies looking to grow and gain a ...

This article originally appeared in the December 2007 issue of Business Communications Review magazine. Most customer service executives spend a considerable amount of time thinking about the need to ...

Augmented reality is emerging as a powerful tool for enhancing online shopping experiences. By allowing customers to visualize products in real-world settings—such as previewing furniture in a living ...

Small businesses can compete more effectively with larger enterprises by harnessing the power of artificial intelligence. This article discusses how small businesses can leverage AI to thrive in today ...

Most entrepreneurs use AI like a fancy Google search. They ask ChatGPT to write emails, edit documents, and create social media captions. Meanwhile, a small group of entrepreneurs builds AI systems ...