This article originally appeared in the December 2007 issue of Business Communications Review magazine. Most customer service executives spend a considerable amount of time thinking about the need to ...

In software development, success means going beyond meeting requirements. We must create products that surprise and delight ...

Preserving the relationships between a brand and its established customers has never been more critical — or more complicated. The average brand today manages upwards of five social media accounts, ...

The current CRM scene keeps advancing at a rapid pace, with innovative companies now leaning toward options combining ...

MINNEAPOLIS--(BUSINESS WIRE)--Total Expert, the only CRM and customer engagement platform purpose-built for modern financial institutions, today launched ‘Customer Intelligence.’ This is the first ...

In today's customer-centric environment, where personalized experiences are appreciated and expected, conversational intelligence (CI) emerges as a pivotal element in reshaping the customer experience ...

As e-commerce (and retail in general) becomes increasingly global and competitive, business leaders understand that technology can be a valuable tool in reconnecting with consumers. And for InMoment, ...

If you’ve ever been pulled into a crisis “war room” with PR and legal during your career, you know it’s not a fun place to be. When a retail brand goes viral in the wrong way, leaders are usually left ...

Rapid technological advances have created opportunities for smaller companies to serve customers around the world and effectively compete with larger companies for new customers. These smaller ...

Get the latest federal technology news delivered to your inbox. Customer experience matters hugely to civilian agencies that deal with millions of American citizens every day, but there’s also a big ...

Using data to make business decisions is no longer a luxury; it’s an expectation. For companies looking to grow and gain a ...

Dental Intelligence Appoints Customer Experience Veteran Miles Dunn as VP of Customer Support, Reinforces Commitment to ...