JD Supra

Customer Identification Program Requirements for Investment Advisers

On May 13, the Securities and Exchange Commission (SEC) and the US Department of the Treasury’s Financial Crimes Enforcement Network (FinCEN) jointly proposed to require that SEC-registered investment ...
CMS Wire

Building a Next-Level Customer Loyalty Program

A customer loyalty program shouldn’t focus on your brand preferences — it should be all about the customer. Omnichannel loyalty programs can be one of the most successful tactics for boosting revenue ...
JD Supra

SEC and FinCEN Propose Customer Identification Program Requirements for Registered Investment Advisers and Exempt Reporting Advisers

Quick Take: On May 13, 2024, the SEC and the Treasury Department’s Financial Crimes Enforcement Network (FinCEN) jointly proposed a new rule that would require certain investment advisers to establish ...
Food & Wine

Kroger’s Loyalty Program Harvests Shopper Data and Sells It for Profit, Consumer Reports Says

Your grocery trips are fueling a billion-dollar data business you never agreed to. Consumer Reports found that Kroger collects and monetizes data from its 63 million loyalty program members, using ...
Forbes

Building A Loyalty Program That Helps You Acquire—And Use—Customer Data

Zsuzsa Kecsmar is the CMO and Co-founder of Antavo, the Enterprise Loyalty Cloud providing best-in-class loyalty technology. Evolving technology and privacy regulations have changed how brands ...
Forbes

Building A Customer Loyalty Program In 2023? Here's What You'll Need

Jai Rawat is the cofounder & VP of Product Strategy at Zinrelo. A successful serial entrepreneur with over 30 years of industry experience. The world is going through a period of massive change. While ...
WKYC3

Investigation finds Kroger loyalty program collects extensive shopper data for profit

CLEVELAND — Grocery store loyalty programs offer customers digital coupons, fuel discounts and product recall notifications in exchange for membership. However, a Consumer Reports investigation has ...
Retail Dive

How Patagonia’s repairs program drives loyalty and customer advocacy

Most retailers want customers to buy more when their clothing tears. Not Patagonia. “Any product made for hardcore sports use is going to get damaged. It’s going to get beat up,” said J.J. Huggins, a ...
usace.army.mil

Interactive Customer Evaluation program drives continuous process improvement

The Interactive Customer Evaluation system is a Department of Defense web-based program that allows customers to provide feedback on services offered at Fort Novosel and is a driver for continuous ...
USA Today

FCC fines Verizon, AT&T other major carriers nearly $200 million for sharing customer data

Federal regulators have fined several major cellphone carriers nearly $200 million combined for illegally sharing customers' location information without their consent. T he Federal Communications ...
Business Wire

New Research Report: Global Customer Loyalty a $323B Endeavor

TORONTO--(BUSINESS WIRE)--Customer loyalty is big business and getting bigger. The new research report “Loyalty Big Picture,” from global loyalty expert LoyaltyOne, found that the total 2019 customer ...