Ixigo says AI handled 90% of customer calls during December’s flight disruption as cancellations surged across India.

There's still a widespread belief that humans have an edge over AI-powered chatbots when it comes to one of the most important challenges that businesses face: connecting with customers on an ...

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the availability of 8x8 Engage, an ...

A NatWest customer has praised a whistleblower for informing him that his personal data had been breached, describing the bank’s handling of the issue as “disgusting”. In the same way another former ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

A customer is the best thing that can ever happen to a business. For the investors, it's a milestone towards the realization of the venture's goals e.g. Longevity in business, profitability, market ...

Insure.com reports that Amica ranked as the top home insurance provider for 2026, followed by Travelers and Allstate, based ...

Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Within the last five years, Google searches for "remote ...

For the best experience, please enable JavaScript in your browser settings. A customer is the best thing that can ever happen to a business. For the investors, it's a ...