In the day-to-day operations of running a business, losing sight of the mission and the problems of your customers can happen gradually, without notice. The success of a business is directly related ...

As businesses scale, it’s easy to lose sight of the core mission and reduce your focus on customers’ challenges. Many entrepreneurs, especially in fast-moving and innovative industries, will ...

I would argue that the most important indicator of a brand’s health is customer loyalty. For leaders, building and sustaining strong customer loyalty is the holy grail. Leaders talk a lot about how to ...

Fintech operates at the intersection of trust, complexity, and competition: Trust Deficit: A minor UX flaw can quickly erode customer confidence. Product Complexity: Simplifying financial tools makes ...

In 2026, we will see the nation lean into AI-first thinking as companies consolidate platforms, simplify processes, and place experience and trust at the centre of organisational decision-making. The ...