Ultimately, we are shifting to an environment where success lies in anticipating what customers want before they ask for it.

We live in the age of invention capital, where a single person can have an idea that will be valued for millions of dollars within months. Ideas are the currency of the 21st century, and everyone's ...

A customer-first business strategy that prioritizes exceptional service, empowers employees and leverages feedback can transform satisfied customers into loyal advocates, driving sustainable, ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Ray Hein Over half of the ...

Enterprise vendors love to talk about technologies that enable companies to build customer experiences that build loyalty as well as sales and profit growth. The problem: This customer first mantra ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. Have you noticed that almost ...

Customer service is important – possibly more important than ever. Consider this: I once spent $720 over seven different orders in an eight-month span – all without a single issue. Then the day came: ...

In today’s current environment, marketing feels more about cost and efficiency than about creativity — the balance between art and science is askew. The relentless pressure to achieve more with fewer ...

AT&T is leveling up the industry with a bold guarantee to our customers, promising an elevated experience focused on connectivity they can depend on, deals they want, and the prompt, friendly service ...

Navigate the evolving landscape of user privacy laws and discover creative, ethical strategies to harness valuable customer information for your marketing success. We have to get more creative on how ...

DALLAS, Jan. 8, 2025 /PRNewswire/ -- The AT&T Guarantee will set a new bar in customer experience covering network, customer care and offers for consumers & small businesses AT&T is leveling up the ...