The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Janelle Dieken The ...

Company improves end-to-end customer experience by ensuring on-time deliveries and quality control over transportation Nearly 500 HelloFresh and Factor branded vehicles are now rolling and making ...

FLORHAM PARK, N.J., Oct. 30, 2023 (GLOBE NEWSWIRE) -- Conduent Incorporated (Nasdaq: CNDT), a global technology-led business solutions and services company, today announced Conduent CXNow, a digital ...

LONDON--(BUSINESS WIRE)--Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, has been chosen by Travelopia, the world’s largest collection of specialist travel ...

SAN FRANCISCO and FLORHAM PARK, N.J., Feb. 07, 2023 (GLOBE NEWSWIRE) -- Organizations have a new option for meeting consumer expectations for excellent customer service with an enhanced Conduent ...

Taking Microsoft Teams to the next level, Intermedia’s addition of Contact Center to its existing Unified Communications integration unlocks a new standard for seamless collaboration and exceptional ...

NEW YORK, Oct. 27, 2021 /PRNewswire/ -- ActionIQ, the leading Enterprise Customer Data Platform (CDP), today announced the general availability of ActionIQ Real-Time Customer Experiences (RTCX). With ...

EAST GREENWICH, R.I., Jan. 28, 2025 /PRNewswire/ -- LoyaltyLoop, a leading provider of customer experience (CX) services to businesses and brands, is excited to announce their partnership with Mark My ...

The Best Customer Experience Solution for Education category recognizes excellence in developing products, platforms, or services that enhance engagement, support, and satisfaction for students, ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Holiday shopping seasons and other peak periods are huge opportunities for a profit boost, but also introduce challenges as customer expectations ramp up. Everyone feels the pressure to deliver during ...