Even without formal customer service experience, you can show you care about people. This means demonstrating that you’re ...

When gathering customer feedback, asking misguided or poorly formulated questions can have serious negative repercussions. Today’s top companies rely heavily on human insight to guide their strategies ...

Employees who deal directly with customers are a company's public face. Their behavior and actions directly impact the image of a company and shape how the public sees a business. To make sure you are ...

AI chatbots are growing in popularity and capabilities. What potential do they have to improve customer experience (CX) by answering questions and holding conversations? Whatcha got, ChatGPT? We ...

Customer experience and digital transformation live at the intersection of technology, corporate culture, and organizational change. Although technology and data help us understand customers and ...

Customer interviews are responsible for guiding today’s best products. It is much easier to build an execution plan based on customer insights rather than guesses of what the customer needs and will ...

Knowing how to answer common interview questions and answers when applying for jobs is extremely important. During the process of applying, one of the best yet potentially most intimidating moments is ...

Now more than ever, the global pandemic has focused organizations on keeping existing customers happy, hoping loyal customers will help their businesses stay afloat during these challenging times.

So, you’ve got an interview for a call center job, but maybe you’re thinking, ‘I’ve never worked in a call center before, what do I even say?’ Don’t sweat it. The trick is to show them you’ve got what ...