When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

On a whim, you packed your bags and headed to a new city for a weekend getaway. No map, no plan; just a car, an open road and a vague desire to see the sights. You turn left, then right, then straight ...

When an AI coding assistant can scaffold an entire project in minutes, the economics of software development shift. The bottleneck moves from implementation speed to problem definition. For decades, ...

With my customer fulfilment engineer hat on, I begin the day accessing our customers’ sites via a VPN connection over the internet and working on their playout systems. My remit here is installing ...