Hackers claim theft of 1 billion records from Salesforce databases. Major firms like Google, Qantas, and TransUnion confirm breaches. FBI says attackers used vishing, not Salesforce vulnerabilities. A ...

2025 is proving to be a challenging time for financial institutions looking to drive revenue. Organisations from the Bank of England to the IMF have been predicting a year of slow economic growth in ...

__Dana Hukel, president and CEO of BOLD Marketing__ Developing a customer database is one of the most worthwhile projects you can take on to help build your business from a marketing standpoint. There ...

Forbes contributors publish independent expert analyses and insights. I teach growth leaders how to grow revenues, profits and firm value. Digital marketing has blessed modern marketers with a wealth ...

With the cost of living crisis continuing and slow economic growth forecast for the remainder of the year, these are challenging times for financial institutions looking to drive growth. This makes it ...

This article originally appeared in the December 2007 issue of Business Communications Review magazine. Most customer service executives spend a considerable amount of time thinking about the need to ...

CHICAGO — Retailers are finding new ways to leverage their customer databases to change shoppers’ behaviors or just understand existing habits so they can refine the merchandise mix. Tesco, the U.K.

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed into ...

MetLife Inc. is building what will arguably become one of the largest real-time relational databases in the financial services industry by using middleware that will tie together silos of customer ...

Every year, TechCrunch looks back at the cybersecurity horror shows of the past 12 months — from the biggest data breaches to hacks resulting in weeks of disruption — to see what we can learn. This ...

An English-speaking hacking group — operating under names like Lapsus$, Scattered Spider, and ShinyHunters – has launched a dedicated data leak website on the dark web to extort its victims, a report ...