Nearshore BPO Provider Iterum Launches iCoach: an AI-Enabled Contact Center Training & Performance Enablement Solution

The embedded training and coaching AI strengthen human-led delivery, especially for complex customer, member and ...

Salesforce Aims to End the ‘Frankenstein’ Contact Center With Agentforce

Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.
CMS Wire

How to Control Customer Service Inflation With Automation

Here are three ways in which automation can help organizations use technology to help cut costs while still improving customer satisfaction. The cost of customer service is rapidly increasing, with ...
CMSWire

FCC Offshore Call Center Proposal Puts Customer Experience Leaders on Notice

The FCC is preparing to vote on a proposal that could force new disclosure, routing and data-handling rules for offshore call ...
AccessWDUN

KNAPP North America Establishes Executive-Led Customer Service Model for Large-Scale Automation

KNAPP North America Establishes Executive-Led Customer Service Model for Large-Scale AutomationThe Associated PressATLANTA ATLANTA–(BUSINESS WIRE)–Mar 9, 2026– KNAPP NORTH AMERICA, the reliable ...