OSLO, Norway--(BUSINESS WIRE)--In a powerful sign of how advanced training solutions can support the e-commerce industry, Attensi has successfully deployed a cutting-edge, gamified simulation training ...

Agentic AI is all the rage these days, with organizations exploring how AI can be infused into daily operations. The meaningful excitement lies in the application of agentic AI within a specific ...

Brian Tuite is Co-founder & CEO of Zenarate, a leader in developing top-performing customer-facing teams through AI Conversation Simulation. For decades, customer contact leaders have looked for ways ...

From personalization to testing, Connect provides a unified platform data layer on which to build customer journeys.

As artificial intelligence (AI) and omnichannel customer touchpoints continue to make their mark on the global business landscape, the role of the contact center agent is evolving. It must. This ...

When you hear the term ‘research and development,’ it most likely invokes images of test labs, research papers and patents as well as feelings of innovation and analysis. R&D does play a critical part ...