In the ever-evolving landscape of business strategies, dynamic pricing has emerged as a contentious yet fascinating approach. Traditionally associated with airlines, hotels and ridesharing, this ...

Our world is changing rapidly, and so too are consumer expectations. Therefore, if your business wants to continue to add real value and solve customers’ problems, you will have to rethink your ...

TROY, Mich.: 21 Sept. 2023 — In the modern customer service environment, easy and frictionless make for a winning combination, but engaging with customer service can feel like way too much work for ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--Customer satisfaction with wireless service overall retreats 1.4% to a score of 73 (out of 100), according to the American Customer Satisfaction Index (ACSI ®) ...

Discover how behavioral modeling helps predict consumer actions using spending data, enabling businesses to refine targeting and enhance risk assessment.

After a decline with the onset of COVID-19, customer satisfaction with supermarkets and other retailers largely held steady in 2021, according to the American Customer Satisfaction Index (ACSI). The ...

At some point or another, you’ve likely received a defective product you’ve purchased from a retailer. Or, perhaps a service you paid for doesn’t meet agreed upon expectations. Whatever the case, ...

Consumer Reports ranks the 2026 Volvo XC60 PHEV, Mercedes GLC 350e, and Alfa Romeo Tonale among luxury hybrids with low owner ...

Under the new assembly bill, customers in California can receive itemized receipts for each transaction and can request a ...

Dear Editor, I am writing to draw attention to a customer service breakdown at Jamaica Public Service (JPS) that should alarm ...

If you're a senior looking for new car insurance as rates keep soaring, this Consumer Reports data can help you choose from the five best auto insurers.