NEW YORK--(BUSINESS WIRE)--Smart Communications™, a leading technology company focused on helping businesses engage in more meaningful customer conversations, announced today that it has taken one of ...

DUBLIN--(BUSINESS WIRE)--The "Global Customer Communication Management (CCM) Market - Premium Insight, Industry Trends, Company Usability Profiles, Market Sizing & Forecasts to 2024" report has been ...

Teams across the org need to work together to make customer communication efficient and effective. In this VB Spotlight event, learn how to manage and coordinate customer comms from every department ...

The QKS Group SPARK Matrix™ provides competitive analysis and ranking of the leading Customer Communication Management (CCM) software vendors. Smart Communications, with its comprehensive technology ...

If your business is struggling to manage customer profiles and customer master data across different departments, Customer Master Data Management (CMDM) solutions could be the answer. These tools ...

A 2023 Axios HQ survey found 77% of leaders think their communications provide the context employees need to do their jobs well, while only 46% of staff felt the same way. Company growth, new ...

Customer experience leaders want better cross-department collaboration, empowerment as an agent of change and the ability to change company culture to become more customer-centric and establish the ...

While the way businesses connect and communicate with their customers has evolved rapidly over the past decade, 2020 quickly ushered in a new, almost entirely virtual era of customer communication ...

PRESSADVANTAGE – Rocket CRM has announced continued development and refinement of its Missed Call Text Back functionality, reflecting broader changes in how organizations manage inbound communication, ...

Opinions expressed by Entrepreneur contributors are their own. Communication is at the heart of human interaction, and it can make or break a business. Being able to communicate effectively with ...

Discover how interpersonal skills boost job performance, enhance company culture, and improve business success through effective communication and relationship building.