Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Patients with a lack of trust in AI for healthcare communication share some of the same concerns as business leaders. 64% don ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Call centers are having trouble meeting consumer expectations, and they're also challenging ...

Communication is the foundation upon which a superior customer experience is built. Did you ever read the tale of The Emperor’s New Clothes? The protagonist of the story strutted around believing he ...

Teams across the org need to work together to make customer communication efficient and effective. In this VB Spotlight event, learn how to manage and coordinate customer comms from every department ...

PRESSADVANTAGE – Rocket CRM has announced continued development and refinement of its Missed Call Text Back functionality, reflecting broader changes in how organizations manage inbound communication, ...

Generational habits matter. Each generation communicates differently, so brands must avoid a one-size-fits-all strategy to build lasting loyalty. AI comfort varies. Younger customers welcome AI-driven ...

Marketers have been thinking about, teaching and practicing the art of customer relevance since the first peddlers hawked their wares. Yet each generation of marketers has claimed the invention of ...

Do you feel increased pressure from customers on providing good customer service? Customers may be more demanding, but there is a good reason. Good communication and customer service skills are ...

While the way businesses connect and communicate with their customers has evolved rapidly over the past decade, 2020 quickly ushered in a new, almost entirely virtual era of customer communication ...

See how Nayatel SIP Trunk is transforming business communication in Pakistan with scalable internet-based voice solutions.