QR codes have proved versatile and efficient in the feedback collection arena. These matrix barcodes redirect users, upon scanning by a smartphone’s camera, to websites, questionnaires, or any other ...
Brands are increasingly eager to expand and engage with diverse audiences across multiple locations, campaigns, and time zones. They need a tool that can adapt ...
Low-code and no-code apps are empowering customer-savvy employees to design customer experience automations. Non-progammers across every part of a business can now create applications that enhance ...
Exploring the gap between emotions customers feel and the experiences brands are designing. If you ask customers why they love a brand, they rarely credit the brand’s great martech stack or AI-enabled ...
Alok Kulkarni is Co-Founder and CEO of Cyara, a customer experience (CX) leader trusted by leading brands around the world. Imagine you're relaxing on the couch on a Friday night, engrossed in a movie ...
In the West Loop neighborhood of Chicago, Au Cheval often attracts a line up to three hours long. Considered one of America’s premier burger destinations, the restaurant slings up to 500 patties per ...
A stellar user experience is absolutely paramount for software publishers to succeed today, and it can be a real differentiator. Whether software code is destined for the enterprise or hundreds of ...
Shopify declared a "Code Yellow" calling for improvements to the way its Support teams work. Executives said that merchants aren't as satisfied as they used to be. Shopify's number of active merchants ...
Martin LaMonica is a senior writer covering green tech and cutting-edge technologies. He joined CNET in 2002 to cover enterprise IT and Web development and was previously executive editor of IT ...
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