Stories are timeless representations of our experiences. We tell stories to make people laugh, to encourage friends, and even to spread celebrity gossip. As humans, we pay attention to stories because ...

Net promoter scores (NPS) are steady. Customer satisfaction (CSAT) looks strong. Churn is under control. On paper, everything is green. But then the conversation shifts. Quietly, they admit: ...

If you’re selling online, you already know how competitive this space is. One thing is for certain here: If you’re overlooking a critical stage in the buying process, your competitors certainly are ...

Establishing trust through consistency and transparency is vital for gaining customer confidence, especially among younger consumers. Creative approaches and partnerships can lead to expanded market ...

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Purpose-driven leadership turns employees into customer service champions. Inspire teams with purpose, not just rules and procedures. Exceptional service thrives when employees are empowered and ...

Customer Awareness Week, Chittagong-2025 of Bangladesh Bank, commenced in Cox’s Bazar with the aim of enhancing banking awareness among customers. Executive Director of Bangladesh Bank Md Niamul Kabir ...