LONDON--(BUSINESS WIRE)--A renowned customer intelligence solutions provider, Infiniti Research, has recently announced the completion of their new customer satisfaction analysis engagement for a home ...

A look at what customer experience analysis is and how brands can conduct it to correctly ascertain the quality, or lack thereof, of their customer experience. It’s official, the customer experience ...

Analysis shows that customer experience programs are under newfound pressure to deliver clear action and measurable outcomes CSG Launches 2025 State of the Customer Experience Report (Graphic: ...

Forbes contributors publish independent expert analyses and insights. Exploring Cloud, AI, Big Data and all things Digital Transformation. I always enjoy analyzing year-on-year trends or a good state ...

Customer behavior insights. Sentiment analysis improves customer satisfaction and allows businesses to act on customer feedback quickly. Weather and sentiment synergy. Combining weather data with ...

Few marketers would dispute the statement that it is the sum of all customers' interactions with a company, over time, that ultimately creates or destroys that company’s brand value. Yet few companies ...

A sales analysis report shows the trends that occur in a company's sales volume over time. In its most basic form, a sales analysis report shows whether sales are increasing or declining. At any time ...

Since the pandemic’s grip on sales at bricks-and-mortar stores began to ease in 2022, sales at Barnes & Noble have grown steadily, CEO James Daunt told PW in an interview in early January. In that ...