SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-powered experience orchestration, today announced it has entered into an agreement to acquire Radarr Technologies, a leading ...

Expands and Strengthens Use Cases Across Customer Service, Marketing, Sales, Product and Analytics The businesses that deliver the best experiences are the ones that know their customers well and use ...

Accenture has agreed to acquire Experity; a Brazilian firm focused on the provision of customer experience (CX) and cloud-based e-commerce services. The terms of the transaction, subject to customary ...

Blueshift debuts pre-built AI recommendations, Zuora to acquire Zephr and Google adds digital out-of-home ads to Display & Video 360. Blueshift, a Smart Hub platform for customer engagement, announced ...

Acquisition combines NiCE’s purpose-built CX AI platform, CXone Mpower, with the enterprise leader in conversational and agentic AI, enabling organizations to accelerate AI adoption in customer ...

Acquire, a conversational customer experience (CX) platform provider, today launched software that streamlines customer conversations, automates workflows, and enables teams to better analyze support ...