Personalized customer service goes beyond addressing customers by their names or asking how their day is going. In today’s data-heavy marketplace, personalization means leveraging customer and ...

Office of Management and Budget official Lisa Danzig gave a presentation to federal leaders recently rolling out the Cross-Agency Priority goals set by the Obama administration to improve federal ...

A truly personalized online customer experience-- what essentially amounts to a custom website for every customer -- has been the Holy Grail of Marketing for over a decade. After all, consider the ...

Diversified transportation solutions provider, The Custom Companies, adds Customer Care services from DDC FPO to substantially increase its customer support DC Velocity Staff ...

In today’s world of instant communication, businesses are constantly seeking ways to enhance customer interactions without overspending or needing to hire skilled engineers. If your small business ...

NEW YORK--(BUSINESS WIRE)--CI&T (NYSE: CINT), a leader in driving AI-powered digital transformation for global brands, today announced it has been named in the 2024 Gartner Peer Insights Voice of the ...