• Pradeep (Paddy) Rathinam, the Chief Customer Officer at Freshworks, where he leads the customer support, customer success, and customer implementation acquisition of Rathinam’s prior company, ...

With economic uncertainty in the headlines, consumer confidence is crossing stormy waters—changing expectations, thus driving consumer trends, and making it critical for businesses to stay on top of ...

WASHINGTON—The FCC has launched a formal proceeding to review the quality of support that cable, broadband, satellite TV, and voice service providers give their customers. The notice of inquiry (NOI) ...

Opinions expressed by Entrepreneur contributors are their own. The notion of a market leaders conjures up big-name companies with impressive R&D budgets and resources to develop exciting products with ...

MONTREAL--(BUSINESS WIRE)--A recent study conducted by Lexop, a Canadian-based fintech, revealed a significant disconnect between consumer expectations and the service levels companies provide once ...

Research has shown that the cost of acquiring a new customer is five times greater than the cost of retaining a current customer. Despite this, 44 percent of companies put their resources primarily ...

People crave connection. And during the current crisis, many connections they could regularly count on are missing: the friendly waves at school drop-off, the voices in a circle singing Happy Birthday ...

Calling to cancel your internet service can be incredibly stressful and confusing. While most internet service providers will let you sign up for service online, many ISPs require you to call if you ...

C-Tran's new ride-share service, The Current, will open later this month. (Photo contributed by C-Tran) There’s Uber, Lyft and soon there will be The Current. C-Tran’s new on-demand ride-share ...

Whether it’s a lower monthly fee, faster speeds or more reliable connectivity, switching your ISP might be just what you need. Still, the process of canceling your current internet service can feel ...