What is a loyalty program? It’s a program designed to get customers to come back. That’s different than true customer loyalty, but it’s a pretty darn good start. In our 2024 State of Customer Service ...

What is loyalty actually changing and what value is it creating that wouldn’t exist otherwise?  Many programs create activity ...

In the QSR world, offers and rewards are so intertwined that we often talk about rewards when discussing offers. Many platforms that are intended to manage rewards programs have many features to help ...

My previous column, “Committing to Equity,” discussed how library staffers should approach centering equity authentically when creating programs and services for youth and families. In this column, ...

You're currently following this author! Want to unfollow? Unsubscribe via the link in your email. Meals on Wheels for seniors in poverty, Head Start childcare, and Section 8 housing vouchers are among ...

In this program, mentoring researchers share their findings. Whether you are a seasoned mentor or new to the role, this program will provide you with lessons learned from real-world research to inform ...

COLUMBUS, Ohio - Thirty-three Ohio schools and districts, including several in Northeast Ohio, will spend $45.9 million in federal funding to improve reading instruction – from hiring coaches to help ...

I have worked for many companies that invested heavily in wellness programs, and most followed the same pattern of having a big rollout, a bunch of emails, and then finally a lack of participation or ...

Community groups in Chicago's Englewood neighborhood are working to keep students engaged and safe during the summer break.