Like many large organizations, Cox Communications grapples with two conflicting goals for customer support: improving it while keeping costs down. The need to harmonize these clanging principles led ...

Any consolidation on the scale of Friday morning’s surprise announcement by cable giants Charter Communications and Cox Enterprises that they plan to merge in a deal valued at $34.5 billion counts as ...

Charter Communications has offered to acquire Cox Communications, a $34.5 billion merger that would combine two of the top three cable companies in the U.S. Cox is the third largest cable television ...