Alexa, Siri, Watson, and their talking AI siblings serve to make our lives easier, but they also reinforce gender stereotypes. Polite, subservient digital secretaries like Alexa and Siri are presented ...

Conversational AI is no longer a supplementary tool in banking and fintech; it is a core driver of customer experience transformation. By enabling proactive engagement, delivering personalized ...

The “conversational search” that Google demonstrated at last week’s Google I/O conference is now available to users of its Chrome browser, and it’s a significant leap in how we use search engines. I’m ...

Never mind the technology; this experience is all about having a natural conversation with its ebbs and flows and even occasionally, a sense of empathy. Conversational UX is a user experience that ...

Conversational IVR is so much more than just a programmed voice bot. When properly implemented, it can have real benefits for customer support. Conversational IVR uses natural language processing and ...