Talking to a bot can feel meaningful without being pathological. This article explains why context, use, and vulnerability matter.

Conversational AI is gaining attention as enterprises look beyond CRMs to spot hesitation risk and momentum before forecasts ...

The frameworks act as bridges, enabling insights to flow freely between analytics tools and operational platforms. A query ...

Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now When researchers contemplate the risks that ...

Conversational IVR is so much more than just a programmed voice bot. When properly implemented, it can have real benefits for customer support. Conversational IVR uses natural language processing and ...

Companies have long relied on web analytics data like click rates, page views and session lengths to gain customer behavior insights.This method looks at how customers react to what is presented to ...

Conversations represent the past and future of business relationships; designed and built one conversation at a time. There is often a missed opportunity here. A conversation between two people is as ...

“The future of news is moving beyond the written word. With AI at its core, it’s conversational, spoken, interactive, responsive, and deeply personal — the very essence of meaningful human ...

Conversational AI is having its breakout moment. But are contact center agents celebrating? Maybe not. According to a July 4 Research and Markets report, the global conversational AI market is ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna and two ...