The conversation analytics IT sector is strong and picking up momentum, due in large part to generative artificial intelligence (genAI)’s contributions. These solutions, first known as speech or text ...
WALTHAM, Mass.--(BUSINESS WIRE)--CallMiner, the leading provider of conversation analytics to drive business improvement, today announced the launch of Sales Conversation Analytics (SCA), a new ...
Contentsquare, a digital analytics company, announced on July 30 that it has signed a definitive agreement to acquire Loris AI, a conversation intelligence platform. The acquisition aims to provide ...
KANSAS CITY, Mo.--(BUSINESS WIRE)--Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has expanded its partnership with ...
While conversation analytics (CA) is one of the earliest AI-enabled contact center products, the application is currently experiencing a renaissance driven by generative and agentic artificial ...
Sentient Machines, a fully AI-driven omni-channel conversation platform, now combines with Genesys Cloud™ for game changing actionable insights to transform team productivity and customer experience, ...
NEW YORK, July 20, 2022 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), a global leader in customer engagement solutions, today announced the launch of Contact Center Conversation Mining, a revolutionary ...
In this episode of Becker’s Healthcare podcast, join host Brian Zimmerman as he engages in a compelling conversation with Donnie McMaster, Director of Operations for NC and SC, and Ephy Weinberg, ...
The Florida Panthers‘ blueprint has become the gold standard across the National Hockey League (NHL) for teams who dream of being Stanley Cup contenders. Many believe that’s primarily because they’re ...
NEW YORK — Rob Manfred got a phone call. It was “one of our more senior owners,” as the commissioner put it, and they began talking about the number of employees who work on, well, numbers. “You know, ...
In the high-stakes world of life sciences, the supply chain is more than just a logistics network; it is a critical extension of patient care. For a significant portfolio of products, maintaining ...
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