The WhatsApp messenger platform has introduced Identity Proof Linked Storage (IPLS), a new privacy-preserving encrypted storage system designed for contact management. The new system solves two ...

This article is sponsored by HubSpot. Sales representatives face a persistent drain on their productivity: contact management. The time required for data entry, updating records, searching for ...

Reliable contact information is the key to success for professional services organizations. But the lack of a standardized, automated contact management system can lead to missed business ...

A locally running AI CRM (Customer Relationship Management) tool called ' DenchClaw ' has emerged, targeting the need for 'customer data that doesn't need to be stored in the cloud, but can be ...

Gone are the days of exchanging napkin notes and business cards. In today’s fast-paced business world, it can be hard to remember every customer’s name and their individual preferences. That’s why ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...