In 2020, the pandemic wreaked havoc on businesses. Many companies were forced to shutter their doors, while others had to adapt to survive. Since the world reopened, companies have been trying to ...

Consumer behavior—or how people buy and use goods and services—is a rich field of psychological research, particularly for companies trying to sell products to as many potential customers as possible.

What is driving consumer behavior nearly 18 months after the start of the pandemic? What strategies are best for meeting customers' changing needs? A panel of car dealership service department experts ...