“With Contact Lens for Amazon Connect, we’re able to quickly understand our customers’ needs, and use those insights to create new machine learning models and solutions that best serve our customers.” ...

SANTA ANA, Calif., Jan. 14, 2026 (GLOBE NEWSWIRE) -- Fit-Line Global, a leading component supplier for high-purity fluid processing applications in the semiconductor industry announced today that it ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Last year, researchers from Gartner surveyed 800 IT leaders and found spending on cybersecurity as a percentage of IT budgets was 4.7% for industrial manufacturing outfits versus software publishing ...

Amazon Web Services is stepping up its efforts to infuse contact and call centers with machine learning, real-time insights and the right data at the right time. AWS CEO Andy Jassy outlined a series ...

I'm PCMag's managing editor for consumer electronics, overseeing an experienced team of analysts covering smart home, home entertainment, wearables, fitness and health tech, and various other product ...

SEATTLE--(BUSINESS WIRE)--Today at AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com company (NASDAQ: AMZN), announced five new capabilities for AWS’s rapidly-growing contact center ...

This extremely flexible and simple solution can be configured around existing systems across a global enterprise. It uses a configurable web-based portal and dashboard for centralized management and ...

Topher, an avid Mac user for the past 15 years, has been a contributing author to MacFixIt since the spring of 2008. One of his passions is troubleshooting Mac problems and making the best use of Macs ...