With the growing interest in adopting best practices across IT departments, particularly according to standards such as the Information Technology Infrastructure Library (ITIL), many organizations are ...

Network executives who want to resolve problems more quickly, manage the life cycle of software and hardware assets, and adopt IT governance best practices have probably talked about implementing a ...

ITIL: What goes in a Configuration Management Plan? Your email has been sent Configuration management is one of the few processes that overarch all other process and service lifecycle phases in ITIL ...