NOVO SELO TRAINING AREA, Bulgaria -- Users in Europe are familiar with the Army Enterprise Service Desk -- Europe and Africa, otherwise known as 119, for helping to resolve computer and network issues ...

It’s no secret that enterprise personnel no longer work in the same manner as they did in the past. The real mystery is why we keep trying to resolve today’s IT issues with yesterday’s processes and ...

Whether it’s a Fortune 500 company like Alphabet or a local restaurant, all businesses with an information technology (IT) infrastructure will encounter network issues. When a problem arises, though, ...

The final item in our series on open source help desk packages is Information Resource Manager, or IRM. Like most of the other systems we’ve looked at, IRM is a Web-based application that provides ...

Ok, today I get this in my inbox:<P><BLOCKQUOTE><font size="-1">quote:</font><HR> USER STATED THAT HE IS GETTING ERROR MESSAGE "UNABLE TO CONTACT CITRIX SERVER ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

The acquisition, which was expected to close by Feb. 1, should strengthen BMC's service management offerings beyond its traditional enterprise customer base. Magic Solutions, with its Magic Service ...

LA CROSSE, Wis. (WEAU) - Western Technical College Computer Support Specialist students in La Crosse will be offering a Technology Support Help Desk for the community. According to a press release ...

BAGHDAD -- Spc. George Hester, a network help desk representative with Company B, 30th Brigade Special Troops Battalion, 30th Heavy Brigade Combat Team, stands on a six-foot-tall ladder, rewiring ...