A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

In today’s competitive job market, crafting a standout resume is crucial for securing a high-paying IT Help Desk position. Whether you’re a seasoned professional or a recent graduate, selecting an ...

Sean North, president of North Notes, LLC, earlier in his career worked for five years on a computer help desk, supporting employees who didn’t have proper computer training and didn’t know a PC from ...