REDSTONE ARSENAL, Ala. - The U.S. Army Security Assistance Command's G-8 (Resource Management) finance division designed, crafted and implemented a unique Foreign Military Sales specific web-based ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

Justin Dover is a network administrator at Harpeth Hall School in Nashville, Tenn. He has presented at many conferences, including the Laptop Institute. Running an efficient computer help desk is a ...

ISIS operates an around-the-clock "Jihadi Help Desk" to train terrorists and supporters in how to set up secure communications for the spreading of propaganda and planning of future attacks, NBC News ...

Once upon time in a land as close as your nearest computer, you could call this thing called a help desk if you needed a fix with technical issues of one sort or another. Each manufacturer had its own ...

A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

Is there a site(s) I could review that goes over general methods for dealing with customers/solving their problems? Things like do's and do-not's in regards to interactions, questions to ask, steps to ...

When you've got all these professional radio voices, you might as well use 'em. Sharp-eyed readers of Mixed Signals may remember a post from David Folkenflik last month about a small technical change ...

PHILADELPHIA (CBS) -- A terrorist monitoring group has uncovered a 24/7 "help desk" run by Islamic State for jihadis who have tech questions. Cybersecurity is critical component of the ISIS movement, ...