The Housing Ombudsman has called on the sector to learn from complaint-handling failures ahead of incoming statutory code as it looks to reduce the number of repeated mistakes. The Housing Ombudsman ...

The local government and social care ombudsman and the housing ombudsman have invited local government leaders to help shape the future of a unified complaint handling code. Both ombudsman offices ...

A government minister has urged councils to adopt a new complaint handling code, but stopped short of requiring them to do so. As part of the government response to the Local Government & Social Care ...

Haringey Council has pledged to make improvements after failing to comply with a watchdog’s orders to speed up its handling of housing complaints. The council is among the landlords with the highest ...

DUBLIN--(BUSINESS WIRE)--The "Medical Devices: Developing Effective Post Market Surveillance and Complaint Handling Systems" training has been added to ...